Zinn® ChatSupport agents who see only the help desk
Invite colleagues as Support agents. They answer chats and tickets and use saved replies, and cannot open anything else in wp-admin. Departments and automatic assignment share the work.
WordPress chat plugin with AI answers, live chat and a help desk
Zinn® Chat runs a complete help desk on your own WordPress: an AI assistant that answers from your pages, live chat, support tickets and a WooCommerce support tab. Free, with a Pro edition for teams.
Zinn® Chat is a help desk that lives inside your WordPress. An AI assistant answers visitors from your own pages and links the page it used, a person can take over in live chat, and anything that needs longer becomes a support ticket you answer from wp-admin. Your data stays in your site's database, and the AI uses your own key.
What the free Zinn® Chat does
Everything below is free, with no limits on chats, tickets or pages, and nothing locked.
An AI assistant that answers from your own site
It reads every page, post, product and forum topic, in any page builder, and answers in the visitor's language with a link to the page it used. When your site does not say, it says so and offers a person or a ticket, instead of guessing.
See exactly where each answer came from
Ask the assistant a question in wp-admin and see its answer next to every page it found, with how well each matched and when it was last updated. Out-of-date pages are flagged, so you fix the page instead of the answer.
Live chat with several conversations at once
Take over from the assistant whenever a visitor wants a person. Each open chat keeps its own draft, waiting visitors come first, and on a phone the inbox becomes one chat at a time, full screen.
Support tickets on your site and in wp-admin
A support page, a submit-a-ticket form, a menu item and a Support tab in the WooCommerce account area. Customers get an email with a private link, and every reply is emailed both ways.
AI assistants can run your help desk
Zinn® Chat has its own MCP server. Claude, Cursor, VS Code and other AI assistants can answer chats and tickets, run the assistant and its index and change the chat settings, signed in as you and limited to your WordPress permissions. With Pro they can also use saved replies, draft replies and summaries, the knowledge base and the statistics.
Zinn® Chat Pro
Pro is for a team: more people answering, a knowledge base, replies by email and AI that helps your agents. It is sold as a licence from Freemius, and every plan starts with a free trial.
A knowledge base that the AI uses
Articles and categories with search, category pages, shortcodes and blocks for every page builder, structured data for search engines, and a Help articles section in the chat. Import an existing knowledge base in one go.
Replies by email
Customers and agents answer a ticket by replying to its email. Each reply finds its ticket through a signed reference, and emails from strangers never reach a customer.
Saved replies and suggested replies
Answer common questions with a shortcut, or let the AI draft a reply from the conversation and your pages for the agent to check and send.
Business hours and SLA targets
The chat offers a person only while you are open and says when you are back. Every ticket shows how long is left to reply and to solve it, and the team is told when a target is missed.
AI triage, persona and hand-off rules
New tickets are tagged, summarised and given a priority. Give the assistant a persona and a tone, and hand chats to a person when a visitor writes a phrase you choose.
Knowledge gaps, filled in one click
See the questions your site could not answer, most asked first, and let the AI draft a help article that answers them. Publish it and the assistant uses it at once.
An agent app for your phone, with push notifications
Install the inbox on a phone or computer and get a notification when a visitor is waiting or a ticket arrives. The push is sent by your own site, with no service in between.
Slack, Teams, Telegram and webhooks
Alerts for new tickets, customer replies, waiting visitors and missed targets, and signed webhooks for Zapier, Make or your own systems.
Proactive messages
Start the conversation on the pages that matter: after a few seconds, when a visitor is about to leave, or halfway down the page. It still loads nothing until it is clicked.
Reports and customer ratings
Chats, tickets, how many the assistant answered alone, first-reply and resolution times, SLA and satisfaction scores, per agent and per day. Customers rate each solved ticket from one email.
Your own brand
Your help desk name in wp-admin and on the agent app, your logo and footer on every email, and a Cloudflare Turnstile check against bots.
Plans for the WordPress plugin
The plugin is free. Pro adds the team features, for one site, five sites or as many as you like, monthly or yearly. Every Pro plan starts with a 14-day free trial, and no card is needed to start it.
Zinn® Chat
For any WordPress site
Free
- AI assistant with your own key, answering from your whole site
- Live chat with a multi-chat inbox and a phone layout
- Tickets in wp-admin, a support page and email alerts
- WooCommerce Support tab and order status answers
- Blocks and modules for the main page builders
- Under 10 KB on the page, nothing loaded until opened
Zinn® Chat Pro Personal
For one site
$19per month
- Everything in the free plugin
- Unlimited Support agents, departments and the agent app
- Knowledge base with import, blocks and search in the chat
- Replies by email, saved replies, hours and SLAs
- AI triage, suggested replies and the knowledge-gap report
- Free trial, no card needed
Most popular
Zinn® Chat Pro Business
For up to five sites
$39per month
- Everything in the free plugin
- Unlimited Support agents, departments and the agent app
- Knowledge base with import, blocks and search in the chat
- Replies by email, saved replies, hours and SLAs
- AI triage, suggested replies and the knowledge-gap report
- Free trial, no card needed
Zinn® Chat Pro Agency
For as many sites as you like
$89per month
- Everything in the free plugin
- Unlimited Support agents, departments and the agent app
- Knowledge base with import, blocks and search in the chat
- Replies by email, saved replies, hours and SLAs
- AI triage, suggested replies and the knowledge-gap report
- Free trial, no card needed
- Zinn® Chat Pro Personal: or $189 a year
- Zinn® Chat Pro Business: or $389 a year
- Zinn® Chat Pro Agency: or $889 a year
Pro is a separate licence, also for sites Zinn Digital® hosts. Hosting customers get a discount on their first payment.
The user guide
Every screen, setting and shortcode, explained step by step with screenshots of the plugin.
The free plugin
- Install Zinn® Chat on WordPress and switch it on
Install the plugin, follow the Setup checklist, add your AI key and turn the chat on. - Set up the AI assistant and teach it your site
How the assistant reads your site, how to test its answers and see their sources, and how to fix a wrong answer. - Answer live chats in WordPress
How visitors reach a person, how to answer several chats at once, and how to work from a phone. - Support tickets, the support page and ticket emails
Create the support page, answer tickets in wp-admin, and how customers follow their request. - WooCommerce: the Support tab and order questions
A Support tab in My Account, tickets about an order, and the assistant answering where is my order. - Chat and support elements for blocks and page builders
Add the support page, the ticket form, my requests and a chat button with blocks, Page Builder Sandwich, Elementor, Beaver Builder, Divi or Bricks. - Privacy, consent and spam protection
Consent before a chat, what is stored, retention, personal data requests, and the spam limits. - Zinn® Chat shortcodes: every shortcode and attribute
The complete list of Zinn® Chat and knowledge base shortcodes, what each shows, every attribute it accepts, its default, and an example.
Zinn® Chat Pro
- Start Zinn® Chat Pro
Start the free trial, activate a licence, and choose the right plan. - Add support agents, departments and the phone app
Invite colleagues who can answer chats and tickets without reaching the rest of wp-admin, route tickets by department, and install the agent app. - Saved replies, suggested replies and summaries
Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread. - Business hours and SLA targets
Offer live chat only while you are open, tell visitors when you are back, and track reply and resolution targets. - Let customers reply to tickets by email
Connect a mailbox or an email service so that replies to ticket emails land on the ticket. - Slack, Teams, Telegram, push and webhooks
Tell the team about new tickets, replies, waiting visitors and missed targets wherever they work, and send events to Zapier or your own systems. - AI persona, hand-off rules, triage and extra sources
Give the assistant a personality, hand chats to a person on the phrases you choose, let the AI sort new tickets, and have it read other sites too. - Find and fill knowledge gaps
See the questions your site could not answer and turn them into help articles in one click. - Build a knowledge base in WordPress
Articles and categories, the help centre pages, search in the chat, shortcodes and blocks, and how the KB works with SEO plugins and translation. - Import an existing knowledge base
Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses. - Proactive chat messages
Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth. - Help desk reports and customer ratings
Volume, the assistant's share, reply and resolution times, SLAs, satisfaction and each agent's work. - White-label the help desk
Your help desk name in wp-admin and on the agent app, and your logo and footer on every email.
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.