Proactive chat messages

Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth.

A small message appears beside the chat button. Clicking it opens the chat with that message.

This guide is about Zinn® Chat Pro. Every Pro plan starts with a free trial.

Write your rules
In Settings, Proactive messages, write one rule per line: page | when | message. Page is * for every page or part of an address such as /pricing. When is a number of seconds, exit, or a percentage such as 50%.
What visitors see
The first rule that matches the page shows its message once per visit, never while a chat is already running.
Still light
The message is part of the page, so nothing is loaded until the visitor clicks it.

Example: /pricing | 20 | Questions about our plans? We are here.

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