Opening hours and missed-chat emails

Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed.

Two settings make sure no visitor waits for nothing: an email address for missed conversations, and — on Premium — opening hours.

Choose where missed chats go
In Live chat → Settings, enter an address under “Email missed conversations to”. A conversation with no reply after 5 minutes is sent there once, with up to 20 of its messages.
Set opening hours (Premium)
Under “When somebody is here”, tick “Use opening hours”, choose your time zone and set when you open and close.
What visitors see when you are closed
Outside your hours visitors are asked for an email address, so you can reply when you are back.

If you send email from your own verified domain with Zinn Digital®, missed-chat emails come from that domain.

Related guides