Build a knowledge base in WordPress

The knowledge base is part of Zinn® Chat Pro. Articles are ordinary WordPress content, so your editor, your SEO plugin and your translation plugin work with them.

This guide is about Zinn® Chat Pro. Every Pro plan starts with a free trial.

1. Write articles and categories

   Open Zinn® Chat, Knowledge base, and add articles in the block editor or Page Builder Sandwich. In KB categories, give each category a description, an order and an icon (a Dashicons name or an emoji). Categories can have sub-categories.

   

2. Choose the address and the look

   In Settings, Knowledge base, choose the address (for example /help/), the home page title, the columns, how many articles each category card lists, and the table of contents, the Was this helpful question and related articles.

3. The help centre pages

   The home page shows a search box and the category cards; each category has its own page; each article has breadcrumbs and a table of contents. In your theme's style, in a block theme or a classic one.

   

4. Search engines

   Articles and categories are in your sitemaps. With Yoast, Rank Math, SEOPress or All in One SEO active, they handle titles and structured data; without one, Zinn® Chat adds a description and Article and breadcrumb data.

   

5. In the chat

   Visitors search articles from the question mark button in the chat window, the assistant suggests matching articles under its answers, and agents insert an article link in one click.

   

With Tranzly, articles, categories and their addresses are translated like the rest of your site.