Answer conversations in the inbox

Every conversation from your chats arrives in one inbox in your dashboard.

1. Open the inbox

   In your dashboard, open Live chat. The Conversations tab lists every open conversation, newest first.

2. Read the context

   Open a conversation to see everything the visitor and the assistant have said, and the page the visitor was on.

3. Reply

   Type your reply and send it. Once you reply, the assistant steps back and leaves the conversation to you.

4. Close it

   Choose “Close conversation” when it is finished, so the inbox shows only what still needs you.

New conversations appear while the Live chat page is open. When you are not watching, anything unanswered for 5 minutes is emailed to you.

Related guides

• Opening hours and missed-chat emails
• Copy chat settings between sites