Zinn® ChatZinn® Chat
Guides
How to set it up, how it works, and how to get the most out of it.
Zinn® Chat for WordPress
The free plugin
- Install Zinn® Chat on WordPress and switch it on
Install the plugin, follow the Setup checklist, add your AI key and turn the chat on. - Set up the AI assistant and teach it your site
How the assistant reads your site, how to test its answers and see their sources, and how to fix a wrong answer. - Answer live chats in WordPress
How visitors reach a person, how to answer several chats at once, and how to work from a phone. - Support tickets, the support page and ticket emails
Create the support page, answer tickets in wp-admin, and how customers follow their request. - WooCommerce: the Support tab and order questions
A Support tab in My Account, tickets about an order, and the assistant answering where is my order. - Chat and support elements for blocks and page builders
Add the support page, the ticket form, my requests and a chat button with blocks, Page Builder Sandwich, Elementor, Beaver Builder, Divi or Bricks. - Privacy, consent and spam protection
Consent before a chat, what is stored, retention, personal data requests, and the spam limits. - Zinn® Chat shortcodes: every shortcode and attribute
The complete list of Zinn® Chat and knowledge base shortcodes, what each shows, every attribute it accepts, its default, and an example.
Zinn® Chat Pro
- Start Zinn® Chat Pro
Start the free trial, activate a licence, and choose the right plan. - Add support agents, departments and the phone app
Invite colleagues who can answer chats and tickets without reaching the rest of wp-admin, route tickets by department, and install the agent app. - Saved replies, suggested replies and summaries
Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread. - Business hours and SLA targets
Offer live chat only while you are open, tell visitors when you are back, and track reply and resolution targets. - Let customers reply to tickets by email
Connect a mailbox or an email service so that replies to ticket emails land on the ticket. - Slack, Teams, Telegram, push and webhooks
Tell the team about new tickets, replies, waiting visitors and missed targets wherever they work, and send events to Zapier or your own systems. - AI persona, hand-off rules, triage and extra sources
Give the assistant a personality, hand chats to a person on the phrases you choose, let the AI sort new tickets, and have it read other sites too. - Find and fill knowledge gaps
See the questions your site could not answer and turn them into help articles in one click. - Build a knowledge base in WordPress
Articles and categories, the help centre pages, search in the chat, shortcodes and blocks, and how the KB works with SEO plugins and translation. - Import an existing knowledge base
Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses. - Proactive chat messages
Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth. - Help desk reports and customer ratings
Volume, the assistant's share, reply and resolution times, SLAs, satisfaction and each agent's work. - White-label the help desk
Your help desk name in wp-admin and on the agent app, and your logo and footer on every email.
Getting started
- Add live chat to any website
How to add Zinn® Chat to any website with one line of code: turn the chat on, list your web addresses and paste the snippet. - Install the WordPress chat plugin
Install the Zinn® Chat WordPress plugin, paste your chat key and show live chat on every page of your WordPress site. - Customise how the chat looks
Change the Zinn® Chat widget's colour, corner, team name, greeting and logo, and hide the branding on Premium.
Answering visitors
- Answer conversations in the inbox
How to see, answer and close live chat conversations in the Zinn® Chat inbox, and what visitors see while they wait. - Opening hours and missed-chat emails
Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed. - Copy chat settings between sites
Copy a Zinn® Chat look, greeting, logo and opening hours to your other sites, or export them to a file and import them.
The AI chat agent
Plans, privacy and troubleshooting
- Plans, limits and Premium
What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting. - Chat privacy and visitor data
What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept. - Chat widget troubleshooting
Fix the common reasons a Zinn® Chat widget does not appear, does not answer, or does not email missed conversations.