WooCommerce: the Support tab and order questions
A Support tab in My Account, tickets about an order, and the assistant answering where is my order.
With WooCommerce active, Zinn® Chat adds three things for shoppers.
A Support tab in My Account
Customers see their requests and open a new one from their account. The form lets them choose the order it is about.
Where is my order?
For a signed-in customer the assistant answers from their own orders: status and tracking number. It never sees anyone else's orders.
Products in the answers
Products, variations, prices, stock, shipping zones and payment methods are part of what the assistant reads, so it answers product questions with a link to the product.
Switch each part off in Settings, Tickets and email, and Settings, Site index.
Related guides
- Install Zinn® Chat on WordPress and switch it on
- Set up the AI assistant and teach it your site
- Answer live chats in WordPress
- Support tickets, the support page and ticket emails
- Chat and support elements for blocks and page builders
- Privacy, consent and spam protection
- Zinn® Chat shortcodes: every shortcode and attribute
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.