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WooCommerce: the Support tab and order questions

A Support tab in My Account, tickets about an order, and the assistant answering where is my order.

With WooCommerce active, Zinn® Chat adds three things for shoppers.

  1. A Support tab in My Account

    Customers see their requests and open a new one from their account. The form lets them choose the order it is about.

  2. Where is my order?

    For a signed-in customer the assistant answers from their own orders: status and tracking number. It never sees anyone else's orders.

  3. Products in the answers

    Products, variations, prices, stock, shipping zones and payment methods are part of what the assistant reads, so it answers product questions with a link to the product.

Switch each part off in Settings, Tickets and email, and Settings, Site index.

Included with Zinn Digital® hosting

Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.