Slack, Teams, Telegram, sanarwar tura sako da hanyoyin sadarwa na yanar gizo

Ana aika faɗakarwa a bayan fage kuma a sake gwadawa, don haka sabis ɗin da ke tafiyar hawainiya ba zai taɓa rage saurin tattaunawar baƙo ba.

Wannan jagorar tana magana ne game da Zinn® Chat Pro. Kowane shirin Pro yana farawa ne da gwajin kyauta.

1. Zaɓi abin da kuke son a sanar da ku a kansa

   A cikin Saituna, Faɗakarwa da webhooks, yi alama ga sabbin tikiti, martanin abokan ciniki, baƙi da ke jira a taɗi da kuma maƙasudan SLA da aka rasa.

   

2. Haɗa Slack, Teams ko Telegram

   Manna URL na webhook mai shigowa na Slack, URL na webhook na Microsoft Teams, ko token na bot na Telegram da ID na taɗi.

3. Sanarwar tura saƙo

   Kowane wakili yana kunna sanarwa a kowace na'ura daga akwatin saƙo mai shigowa. Danna sanarwa yana buɗe hira ko tikiti.

4. Webhooks don Zapier, Make da kuma tsarin kanku

   Ƙara adireshin https ɗaya a kowane layi. Ana aika kowane aukuwa a matsayin JSON tare da kanun labarai na X-Zinn-Chat-Signature: sha256= da kuma HMAC na jikin saƙo tare da sirrin sa hannun ku. Aukuwa: ticket.created, ticket.replied, ticket.status, chat.started, chat.waiting, chat.closed, chat.rated da sla.breached.

Fadakarwa tana ɗauke da batun da sunan abokin ciniki, ba saƙon kansa ba.