Slack, Teams, Telegram, ogeysiisyada riixa iyo webhooks

Digniinaha waxaa loo diraa gadaasha waxaana dib loo isku dayaa, sidaa darteed adeeg gaabis ah waligiis ma gaabiyo wada sheekaysiga booqdaha.

Hhagahan wuxuu ku saabsan yahay Zinn® Chat Pro. Qorshe kasta oo Pro ah wuxuu ku bilaabmaa tijaabo bilaash ah.

1. Dooro waxa aad rabto in lagugu wargeliyo

   Gudaha Dejinta, Digniinaha iyo webhooks, calaamadee tigidhada cusub, jawaabaha macaamiisha, booqdayaasha ku sugaya sheekaysiga iyo bartilmaameedyada SLA ee la seegay.

   

2. Ku xidh Slack, Teams ama Telegram

   Ku dheji URL-ka webhook-ka soo galaya ee Slack, URL-ka webhook-ka Microsoft Teams, ama calaamadda bot-ka iyo aqoonsiga sheekada ee Telegram.

3. Ogeysiisyada push-ka

   Wakiil kasta wuxuu ka shidaa ogeysiisyada qalab kasta sanduuqa fariimaha. Taabashada ogeysiiska waxay furaysaa wada sheekaysiga ama tikidhka.

4. Webhooks loogu talagalay Zapier, Make iyo hababkaaga gaarka ah

   Ku dar hal cinwaan https ah xariiq kasta. Dhacdo kasta waxaa loo soo diraa qaab JSON ah oo wadata madax X-Zinn-Chat-Signature ah: sha256= iyo HMAC-ga qaybta qoraalka oo lagu daray sirta saxiixaaga. Dhacdooyinka: ticket.created, ticket.replied, ticket.status, chat.started, chat.waiting, chat.closed, chat.rated iyo sla.breached.

Digniinuhu waxay xanbaarsan yihiin mawduuca iyo magaca macmiilka, marnaba fariinta lafteeda ma xanbaarsana.