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Zinn® Chat vs Zendesk
Zinn® Chat compared with Zendesk: per-agent prices, live chat on Suite plans, AI resolutions and the free trial, with sources.
Zendesk is a full help-desk suite priced per agent, with live chat from its Suite plans and AI resolutions counted; Zinn® Chat is a website chat with a free plan and a flat price per site.
The short answer
Zendesk is built for support teams, priced per agent, with live chat starting on its Suite plans. Zinn® Chat is website chat for businesses that want to answer visitors without per-agent pricing.
| Zinn® Chat | Zendesk | |
|---|---|---|
| Free plan | Yes, with 100 assistant replies a month | No — a 14-day trial[1] |
| First paid price | Premium, $19 a month per site | Suite Team, $55 per team member a month, billed yearly[1] |
| AI answers from your content | AI chat agent, $29 a month per site | AI agents: some included per agent, then from $1.50 each[1] |
| Priced by | Site — however many people answer | Team member, plus AI outcomes[1] |
Sources
Why websites choose Zinn® Chat over Zendesk
One price per site rather than a monthly fee for every agent.
Set up in minutes with one line of script or the WordPress plugin — no help-desk project first.
When the other tool may suit you better
Zendesk brings tickets, email, phone and a help centre together for large support teams, which Zinn® Chat does not.
How to switch from Zendesk in three steps
Add Zinn® Chat to your site
Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
Remove the Zendesk widget
Take the Zendesk snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
Let the AI learn your site
If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.
Questions about switching from Zendesk
Is Zinn® Chat really free compared with Zendesk?
Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.
Can I bring my old Zendesk conversations with me?
No — past conversations stay in Zendesk. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Zendesk open until the old ones are closed.
Will Zinn® Chat slow my site down?
It is about 8 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.
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Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.