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Zinn® Chat vs Freshdesk
Zinn® Chat compared with Freshdesk Omni (Freshchat): per-agent prices, the free trial and Freddy AI sessions, with sources.
Freshdesk Omni is an omnichannel help desk priced per agent, with Freddy AI sessions counted; Zinn® Chat is a website chat with a free plan and a flat price per site.
The short answer
Freshdesk Omni is a paid help desk priced per agent after a 14-day trial. Zinn® Chat is a free website chat with Premium and an AI agent at flat prices per site.
| Zinn® Chat | Freshdesk | |
|---|---|---|
| Free plan | Yes, with 100 assistant replies a month | No — a 14-day trial[1] |
| First paid price | Premium, $19 a month per site | Growth, $29 per team member a month, billed yearly[1] |
| AI answers from your content | AI chat agent, $29 a month per site | 500 Freddy AI Agent sessions included, then $49 per 100 more[1] |
| Priced by | Site — however many people answer | Team member[1] |
Sources
Why websites choose Zinn® Chat over Freshdesk
Flat prices per site, not per agent or per AI session.
A light chat box that waits for your page to load first, so your site stays fast.
When the other tool may suit you better
Freshdesk combines tickets, email, phone and messaging channels for bigger support teams, which Zinn® Chat does not.
How to switch from Freshdesk in three steps
Add Zinn® Chat to your site
Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
Remove the Freshdesk widget
Take the Freshdesk snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
Let the AI learn your site
If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.
Questions about switching from Freshdesk
Is Zinn® Chat really free compared with Freshdesk?
Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.
Can I bring my old Freshdesk conversations with me?
No — past conversations stay in Freshdesk. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Freshdesk open until the old ones are closed.
Will Zinn® Chat slow my site down?
It is about 8 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.
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Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.