Zinn® ChatNo monthly conversation limit on the free chat box and inbox.
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Zinn® Chat vs Tidio
Zinn® Chat compared with Tidio: free plan limits, paid plan prices, Lyro AI pricing and branding, with sources.
Tidio sells plans with conversation limits and adds its Lyro AI separately; Zinn® Chat is priced per site, with the AI chat agent as a flat monthly add-on.
The short answer
Tidio's free plan stops at 50 billable conversations a month, and its Lyro AI is a separate plan. Zinn® Chat has no conversation cap on the free chat, and its AI chat agent is one flat monthly price per site.
| Zinn® Chat | Tidio | |
|---|---|---|
| Free plan | Yes, with 100 assistant replies a month | Yes, 50 billable conversations a month[1] |
| First paid price | Premium, $19 a month per site | Starter, $24.17 a month, billed yearly[1] |
| Remove branding | Premium | Add-on, $16.67 a month, billed yearly[1] |
| AI answers from your content | AI chat agent, $29 a month per site | Lyro AI, from $32.50 a month[1] |
| Priced by | Site — however many people answer | Plan and conversations[1] |
Sources
Why websites choose Zinn® Chat over Tidio
The AI agent is a flat $29 a month per site, not priced by how many conversations it handles.
On WordPress, the free plugin sets it up in a minute — and it comes installed on our hosting.
When the other tool may suit you better
Tidio includes flows and email marketing tools in the same product, which Zinn® Chat does not.
How to switch from Tidio in three steps
Add Zinn® Chat to your site
Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
Remove the Tidio widget
Take the Tidio snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
Let the AI learn your site
If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.
Questions about switching from Tidio
Is Zinn® Chat really free compared with Tidio?
Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.
Can I bring my old Tidio conversations with me?
No — past conversations stay in Tidio. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Tidio open until the old ones are closed.
Will Zinn® Chat slow my site down?
It is about 8 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.
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Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.