Zinn® ChatNo per-seat fee: one price per website however many people answer.
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Zinn® Chat vs Intercom
Zinn® Chat compared with Intercom: seat prices, free trial, Fin AI pricing per outcome and the cost for a small site, with sources.
Intercom is a full customer-service suite priced per seat with AI charged per outcome; Zinn® Chat is a website chat with a free plan and a flat price per site.
The short answer
Intercom is a full support suite priced per seat, with its Fin AI charged for every resolved conversation. Zinn® Chat is free to start and a flat price per site — the AI bill never grows with your traffic.
| Zinn® Chat | Intercom | |
|---|---|---|
| Free plan | Yes, with 100 assistant replies a month | No — a 14-day trial[1] |
| First paid price | Premium, $19 a month per site | Essential, $29 per team member a month, billed yearly[1] |
| AI answers from your content | AI chat agent, $29 a month per site | Fin, from $0.99 per resolved conversation[1] |
| Priced by | Site — however many people answer | Team member, plus AI outcomes[1] |
Sources
Why websites choose Zinn® Chat over Intercom
The AI agent is a flat monthly price, not a charge for every answer it gives.
A free plan you can keep, instead of a 14-day trial.
When the other tool may suit you better
Intercom includes a ticketing system, a help centre and product tours, which suit larger support teams.
How to switch from Intercom in three steps
Add Zinn® Chat to your site
Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
Remove the Intercom widget
Take the Intercom snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
Let the AI learn your site
If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.
Questions about switching from Intercom
Is Zinn® Chat really free compared with Intercom?
Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.
Can I bring my old Intercom conversations with me?
No — past conversations stay in Intercom. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Intercom open until the old ones are closed.
Will Zinn® Chat slow my site down?
It is about 8 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.
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Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.
Included with Zinn Digital® hosting
Already installed on every WordPress site we host
The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.