# Zinn® Chat

> A free chat box for any website. It replies straight away, hands the conversation to you when a person is needed, emails you anything nobody picked up — and with the AI chat agent it answers from your own pages.

Zinn® Chat is a product of Zinn Digital (https://zinndigital.com). This site is published in 58 languages; the English pages are listed below and every other language is linked from each page's hreflang alternates and from /sitemap.xml.

Founded by Neil Lock — https://neillock.dev/

## Pages
- [Zinn® Chat](https://zinnchat.com/)
- [Features](https://zinnchat.com/features)
- [Pricing](https://zinnchat.com/pricing)
- [Guides](https://zinnchat.com/kb)
- [Try Zinn® Chat free in your browser](https://zinnchat.com/live-demo): Start a real WordPress site in your browser with the free Zinn® Chat plugin already installed. No sign-up, nothing to download, gone when you close the tab.
- [AI chatbot for your website](https://zinnchat.com/ai-chatbot-for-websites): An AI chatbot that answers your website's visitors from your own pages, links to its sources, replies in their language and hands over to a person when it does not know.
- [Live chat use cases](https://zinnchat.com/live-chat-use-cases): How online shops, WordPress sites, agencies and small businesses use Zinn® Chat and its AI chat agent to answer visitors and turn questions into customers.
- [Live chat for WordPress](https://zinnchat.com/live-chat-use-cases/live-chat-for-wordpress): Add live chat and an AI chatbot to a WordPress site with the Zinn® Chat plugin: paste a key, tick a box, and answer visitors from your dashboard.
- [Live chat for online shops](https://zinnchat.com/live-chat-use-cases/live-chat-for-online-shops): Answer shoppers' questions about delivery, sizes and returns while they are still on the product page, with an AI chatbot that hands orders and payment questions to a person.
- [Live chat for agencies and client sites](https://zinnchat.com/live-chat-use-cases/live-chat-for-agencies): Run a chat on every client site from one account: per-site settings, settings copied between sites, and one inbox, with the free plugin already installed on WordPress sites you host with Zinn Digital®.
- [Live chat for small businesses](https://zinnchat.com/live-chat-use-cases/live-chat-for-small-businesses): A free live chat for a small business website that answers straight away, emails you what you miss, and costs nothing until you need more.
- [Compare live chat tools](https://zinnchat.com/compare-live-chat-tools): How Zinn® Chat compares with tawk.to, Tidio, Crisp, Intercom, LiveChat, Zendesk and Freshdesk on price, free plans, AI answers and branding — with every competitor figure linked to its source.
- [Zinn® Chat vs tawk.to](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tawk-to): Zinn® Chat compared with tawk.to: free plans, the price of removing branding, AI answers and page speed, with sources.
- [Zinn® Chat vs Tidio](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tidio): Zinn® Chat compared with Tidio: free plan limits, paid plan prices, Lyro AI pricing and branding, with sources.
- [Zinn® Chat vs Crisp](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-crisp): Zinn® Chat compared with Crisp: free plan seats, paid plan prices, AI credits and per-seat costs, with sources.
- [Zinn® Chat vs Intercom](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-intercom): Zinn® Chat compared with Intercom: seat prices, free trial, Fin AI pricing per outcome and the cost for a small site, with sources.
- [Zinn® Chat vs LiveChat](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-livechat): Zinn® Chat compared with LiveChat: per-person prices, free trial versus free plan, and AI features, with sources.
- [Zinn® Chat vs Zendesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-zendesk): Zinn® Chat compared with Zendesk: per-agent prices, live chat on Suite plans, AI resolutions and the free trial, with sources.
- [Zinn® Chat vs Freshdesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-freshdesk): Zinn® Chat compared with Freshdesk Omni (Freshchat): per-agent prices, the free trial and Freddy AI sessions, with sources.
- [Add live chat to any website](https://zinnchat.com/kb/add-live-chat-to-any-website): How to add Zinn® Chat to any website with one line of code: turn the chat on, list your web addresses and paste the snippet.
- [Install the WordPress chat plugin](https://zinnchat.com/kb/install-the-wordpress-chat-plugin): Install the Zinn® Chat WordPress plugin, paste your chat key and show live chat on every page of your WordPress site.
- [Customise how the chat looks](https://zinnchat.com/kb/customise-how-the-chat-looks): Change the Zinn® Chat widget's colour, corner, team name, greeting and logo, and hide the branding on Premium.
- [Answer conversations in the inbox](https://zinnchat.com/kb/answer-chat-conversations-in-the-inbox): How to see, answer and close live chat conversations in the Zinn® Chat inbox, and what visitors see while they wait.
- [Opening hours and missed-chat emails](https://zinnchat.com/kb/chat-opening-hours-and-missed-chat-emails): Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed.
- [Copy chat settings between sites](https://zinnchat.com/kb/copy-chat-settings-between-sites): Copy a Zinn® Chat look, greeting, logo and opening hours to your other sites, or export them to a file and import them.
- [Set up the AI chat agent](https://zinnchat.com/kb/set-up-the-ai-chat-agent): Add the AI chat agent to a site, choose what it reads, and let it answer visitors from your own pages with links to its sources.
- [Plans, limits and Premium](https://zinnchat.com/kb/chat-plans-limits-and-premium): What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting.
- [Chat privacy and visitor data](https://zinnchat.com/kb/chat-privacy-and-visitor-data): What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept.
- [Chat widget troubleshooting](https://zinnchat.com/kb/chat-widget-troubleshooting): Fix the common reasons a Zinn® Chat widget does not appear, does not answer, or does not email missed conversations.
- [WordPress chat plugin with AI answers, live chat and a help desk](https://zinnchat.com/wordpress-help-desk-plugin): Zinn® Chat runs a complete help desk on your own WordPress: an AI assistant that answers from your pages, live chat, support tickets and a WooCommerce support tab. Free, with a Pro edition for teams.
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference): The complete list of Zinn® Chat and knowledge base shortcodes, what each shows, every attribute it accepts, its default, and an example.
- [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress): Install the plugin, follow the Setup checklist, add your AI key and turn the chat on.
- [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress): How the assistant reads your site, how to test its answers and see their sources, and how to fix a wrong answer.
- [Answer live chats in WordPress](https://zinnchat.com/kb/answer-live-chats-in-wordpress): How visitors reach a person, how to answer several chats at once, and how to work from a phone.
- [Support tickets, the support page and ticket emails](https://zinnchat.com/kb/support-tickets-in-wordpress): Create the support page, answer tickets in wp-admin, and how customers follow their request.
- [WooCommerce: the Support tab and order questions](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions): A Support tab in My Account, tickets about an order, and the assistant answering where is my order.
- [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders): Add the support page, the ticket form, my requests and a chat button with blocks, Page Builder Sandwich, Elementor, Beaver Builder, Divi or Bricks.
- [Privacy, consent and spam protection](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection): Consent before a chat, what is stored, retention, personal data requests, and the spam limits.
- [Start Zinn® Chat Pro](https://zinnchat.com/kb/start-the-pro-help-desk-plugin): Start the free trial, activate a licence, and choose the right plan.
- [Add support agents, departments and the phone app](https://zinnchat.com/kb/add-support-agents-and-the-phone-app): Invite colleagues who can answer chats and tickets without reaching the rest of wp-admin, route tickets by department, and install the agent app.
- [Saved replies, suggested replies and summaries](https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies): Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread.
- [Business hours and SLA targets](https://zinnchat.com/kb/business-hours-and-sla-targets): Offer live chat only while you are open, tell visitors when you are back, and track reply and resolution targets.
- [Let customers reply to tickets by email](https://zinnchat.com/kb/reply-to-support-tickets-by-email): Connect a mailbox or an email service so that replies to ticket emails land on the ticket.
- [Slack, Teams, Telegram, push and webhooks](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks): Tell the team about new tickets, replies, waiting visitors and missed targets wherever they work, and send events to Zapier or your own systems.
- [AI persona, hand-off rules, triage and extra sources](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage): Give the assistant a personality, hand chats to a person on the phrases you choose, let the AI sort new tickets, and have it read other sites too.
- [Find and fill knowledge gaps](https://zinnchat.com/kb/find-and-fill-knowledge-gaps): See the questions your site could not answer and turn them into help articles in one click.
- [Build a knowledge base in WordPress](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress): Articles and categories, the help centre pages, search in the chat, shortcodes and blocks, and how the KB works with SEO plugins and translation.
- [Import an existing knowledge base](https://zinnchat.com/kb/import-an-existing-knowledge-base): Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses.
- [Proactive chat messages](https://zinnchat.com/kb/proactive-chat-messages): Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth.
- [Help desk reports and customer ratings](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings): Volume, the assistant's share, reply and resolution times, SLAs, satisfaction and each agent's work.
- [White-label the help desk](https://zinnchat.com/kb/white-label-the-help-desk): Your help desk name in wp-admin and on the agent app, and your logo and footer on every email.

## The platform
- [Zinn Digital hosting](https://zinndigital.com/hosting)
- [Zinn® Chat on zinndigital.com](https://zinndigital.com/live-chat)