# Zinn® Chat > A free chat box for any website. It replies straight away, hands the conversation to you when a person is needed, emails you anything nobody picked up — and with the AI chat agent it answers from your own pages. Zinn® Chat is a product of Zinn Digital (https://zinndigital.com). This site is published in 58 languages; the English pages are listed below and every other language is linked from each page's hreflang alternates and from /sitemap.xml. Founded by Neil Lock — https://neillock.dev/ ## Pages - [Zinn® Chat](https://zinnchat.com/) - [Features](https://zinnchat.com/features) - [Pricing](https://zinnchat.com/pricing) - [Guides](https://zinnchat.com/kb) - [Try Zinn® Chat free in your browser](https://zinnchat.com/live-demo): Start a real WordPress site in your browser with the free Zinn® Chat plugin already installed. No sign-up, nothing to download, gone when you close the tab. - [AI chatbot for your website](https://zinnchat.com/ai-chatbot-for-websites): An AI chatbot that answers your website's visitors from your own pages, links to its sources, replies in their language and hands over to a person when it does not know. - [Live chat use cases](https://zinnchat.com/live-chat-use-cases): How online shops, WordPress sites, agencies and small businesses use Zinn® Chat and its AI chat agent to answer visitors and turn questions into customers. - [Live chat for WordPress](https://zinnchat.com/live-chat-use-cases/live-chat-for-wordpress): Add live chat and an AI chatbot to a WordPress site with the Zinn® Chat plugin: paste a key, tick a box, and answer visitors from your dashboard. - [Live chat for online shops](https://zinnchat.com/live-chat-use-cases/live-chat-for-online-shops): Answer shoppers' questions about delivery, sizes and returns while they are still on the product page, with an AI chatbot that hands orders and payment questions to a person. - [Live chat for agencies and client sites](https://zinnchat.com/live-chat-use-cases/live-chat-for-agencies): Run a chat on every client site from one account: per-site settings, settings copied between sites, and one inbox, with the free plugin already installed on WordPress sites you host with Zinn Digital®. - [Live chat for small businesses](https://zinnchat.com/live-chat-use-cases/live-chat-for-small-businesses): A free live chat for a small business website that answers straight away, emails you what you miss, and costs nothing until you need more. - [Compare live chat tools](https://zinnchat.com/compare-live-chat-tools): How Zinn® Chat compares with tawk.to, Tidio, Crisp, Intercom, LiveChat, Zendesk and Freshdesk on price, free plans, AI answers and branding — with every competitor figure linked to its source. - [Zinn® Chat vs tawk.to](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tawk-to): Zinn® Chat compared with tawk.to: free plans, the price of removing branding, AI answers and page speed, with sources. - [Zinn® Chat vs Tidio](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tidio): Zinn® Chat compared with Tidio: free plan limits, paid plan prices, Lyro AI pricing and branding, with sources. - [Zinn® Chat vs Crisp](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-crisp): Zinn® Chat compared with Crisp: free plan seats, paid plan prices, AI credits and per-seat costs, with sources. - [Zinn® Chat vs Intercom](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-intercom): Zinn® Chat compared with Intercom: seat prices, free trial, Fin AI pricing per outcome and the cost for a small site, with sources. - [Zinn® Chat vs LiveChat](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-livechat): Zinn® Chat compared with LiveChat: per-person prices, free trial versus free plan, and AI features, with sources. - [Zinn® Chat vs Zendesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-zendesk): Zinn® Chat compared with Zendesk: per-agent prices, live chat on Suite plans, AI resolutions and the free trial, with sources. - [Zinn® Chat vs Freshdesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-freshdesk): Zinn® Chat compared with Freshdesk Omni (Freshchat): per-agent prices, the free trial and Freddy AI sessions, with sources. - [Add live chat to any website](https://zinnchat.com/kb/add-live-chat-to-any-website): How to add Zinn® Chat to any website with one line of code: turn the chat on, list your web addresses and paste the snippet. - [Install the WordPress chat plugin](https://zinnchat.com/kb/install-the-wordpress-chat-plugin): Install the Zinn® Chat WordPress plugin, paste your chat key and show live chat on every page of your WordPress site. - [Customise how the chat looks](https://zinnchat.com/kb/customise-how-the-chat-looks): Change the Zinn® Chat widget's colour, corner, team name, greeting and logo, and hide the branding on Premium. - [Answer conversations in the inbox](https://zinnchat.com/kb/answer-chat-conversations-in-the-inbox): How to see, answer and close live chat conversations in the Zinn® Chat inbox, and what visitors see while they wait. - [Opening hours and missed-chat emails](https://zinnchat.com/kb/chat-opening-hours-and-missed-chat-emails): Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed. - [Copy chat settings between sites](https://zinnchat.com/kb/copy-chat-settings-between-sites): Copy a Zinn® Chat look, greeting, logo and opening hours to your other sites, or export them to a file and import them. - [Set up the AI chat agent](https://zinnchat.com/kb/set-up-the-ai-chat-agent): Add the AI chat agent to a site, choose what it reads, and let it answer visitors from your own pages with links to its sources. - [Plans, limits and Premium](https://zinnchat.com/kb/chat-plans-limits-and-premium): What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting. - [Chat privacy and visitor data](https://zinnchat.com/kb/chat-privacy-and-visitor-data): What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept. - [Chat widget troubleshooting](https://zinnchat.com/kb/chat-widget-troubleshooting): Fix the common reasons a Zinn® Chat widget does not appear, does not answer, or does not email missed conversations. - [WordPress chat plugin with AI answers, live chat and a help desk](https://zinnchat.com/wordpress-help-desk-plugin): Zinn® Chat runs a complete help desk on your own WordPress: an AI assistant that answers from your pages, live chat, support tickets and a WooCommerce support tab. Free, with a Pro edition for teams. - [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference): The complete list of Zinn® Chat and knowledge base shortcodes, what each shows, every attribute it accepts, its default, and an example. - [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress): Install the plugin, follow the Setup checklist, add your AI key and turn the chat on. - [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress): How the assistant reads your site, how to test its answers and see their sources, and how to fix a wrong answer. - [Answer live chats in WordPress](https://zinnchat.com/kb/answer-live-chats-in-wordpress): How visitors reach a person, how to answer several chats at once, and how to work from a phone. - [Support tickets, the support page and ticket emails](https://zinnchat.com/kb/support-tickets-in-wordpress): Create the support page, answer tickets in wp-admin, and how customers follow their request. - [WooCommerce: the Support tab and order questions](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions): A Support tab in My Account, tickets about an order, and the assistant answering where is my order. - [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders): Add the support page, the ticket form, my requests and a chat button with blocks, Page Builder Sandwich, Elementor, Beaver Builder, Divi or Bricks. - [Privacy, consent and spam protection](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection): Consent before a chat, what is stored, retention, personal data requests, and the spam limits. - [Start Zinn® Chat Pro](https://zinnchat.com/kb/start-the-pro-help-desk-plugin): Start the free trial, activate a licence, and choose the right plan. - [Add support agents, departments and the phone app](https://zinnchat.com/kb/add-support-agents-and-the-phone-app): Invite colleagues who can answer chats and tickets without reaching the rest of wp-admin, route tickets by department, and install the agent app. - [Saved replies, suggested replies and summaries](https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies): Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread. - [Business hours and SLA targets](https://zinnchat.com/kb/business-hours-and-sla-targets): Offer live chat only while you are open, tell visitors when you are back, and track reply and resolution targets. - [Let customers reply to tickets by email](https://zinnchat.com/kb/reply-to-support-tickets-by-email): Connect a mailbox or an email service so that replies to ticket emails land on the ticket. - [Slack, Teams, Telegram, push and webhooks](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks): Tell the team about new tickets, replies, waiting visitors and missed targets wherever they work, and send events to Zapier or your own systems. - [AI persona, hand-off rules, triage and extra sources](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage): Give the assistant a personality, hand chats to a person on the phrases you choose, let the AI sort new tickets, and have it read other sites too. - [Find and fill knowledge gaps](https://zinnchat.com/kb/find-and-fill-knowledge-gaps): See the questions your site could not answer and turn them into help articles in one click. - [Build a knowledge base in WordPress](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress): Articles and categories, the help centre pages, search in the chat, shortcodes and blocks, and how the KB works with SEO plugins and translation. - [Import an existing knowledge base](https://zinnchat.com/kb/import-an-existing-knowledge-base): Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses. - [Proactive chat messages](https://zinnchat.com/kb/proactive-chat-messages): Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth. - [Help desk reports and customer ratings](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings): Volume, the assistant's share, reply and resolution times, SLAs, satisfaction and each agent's work. - [White-label the help desk](https://zinnchat.com/kb/white-label-the-help-desk): Your help desk name in wp-admin and on the agent app, and your logo and footer on every email. ## The platform - [Zinn Digital hosting](https://zinndigital.com/hosting) - [Zinn® Chat on zinndigital.com](https://zinndigital.com/live-chat) ## What it is A free chat box for any website. It replies straight away, hands the conversation to you when a person is needed, emails you anything nobody picked up — and with the AI chat agent it answers from your own pages. ## What you get ### Answers from your pages with the AI chat agent Add the AI chat agent and it reads the site it sits on, so the answers are yours rather than a generic script — with a link to the page each answer came from. ### Hands over to a person When a visitor needs a human, the conversation moves to you with everything already said. Nothing is retyped. ### Nothing is lost overnight A conversation nobody picked up is emailed to you with the visitor's message and how to reply, so an out-of-hours question is still a lead in the morning. ### It costs your pages nothing The widget loads after the page is interactive, so it does not spend the page speed your visitors and your rankings are paying for. ## Frequently asked questions ### Is Zinn® Chat really free? Yes. The chat box, the inbox, missed-chat emails and your colours and greeting cost nothing, with 100 assistant replies a month and 30 days of conversation history. Premium adds 5,000 assistant replies, keeps history for as long as your account is open and lets you remove the branding. ### Do I need to host my website with Zinn Digital®? No. The chat works on any website. If you host a WordPress site with us, the free plugin is already installed, so you only switch the chat on. Premium is an upgrade on any website. ### How does the AI answer from my website? The AI chat agent reads your pages — up to 120 of them — and answers from what they say, with a link to the page the answer came from. If nothing on your site answers the question, it says so and offers a person instead of guessing. ### What happens when nobody is online to answer? If a conversation waits 5 minutes with no reply, it is emailed to the address you choose, with the visitor's messages and how to reply. On Premium you can set opening hours, and outside them visitors are asked for an email address. ### Will a chat widget slow my site down? Zinn® Chat is about 9 KB compressed and waits until your page is ready before it loads anything, so it does not delay what your visitors see first. ### What happens when the monthly assistant replies run out? New questions go straight to you instead of the assistant. Nothing is cut off and no visitor sees an error; the allowance starts again next month. ### Can I use it on WordPress? Yes. Install the Zinn® Chat plugin, paste your chat key into Settings, tick the box and it appears on every page. On any other site, paste one script line before the closing body tag. ### Does it store my visitors' personal data? It keeps what a conversation needs: the messages, the page the visitor was on, their browser language and any name or email they give you. No IP address is stored and no cookies are set. ## Sourced comparisons ### Zinn® Chat and tawk.to - Free plan — tawk.to: Yes (source: tawk.to — Pricing, https://www.tawk.to/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - Remove branding — tawk.to: {name} add-on, {price} a month (source: tawk.to — Pricing, https://www.tawk.to/pricing/, checked 2026-10-05). Zinn® Chat: Premium. - AI answers from your content — tawk.to: {name}, from {price} a month (source: tawk.to — Pricing, https://www.tawk.to/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — tawk.to: Free, with paid add-ons (source: tawk.to — Pricing, https://www.tawk.to/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and Tidio - Free plan — Tidio: Yes, {count} billable conversations a month (source: Tidio — Pricing, https://www.tidio.com/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — Tidio: {name}, {price} a month, billed yearly (source: Tidio — Pricing, https://www.tidio.com/pricing/, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - Remove branding — Tidio: Add-on, {price} a month, billed yearly (source: Tidio — Pricing, https://www.tidio.com/pricing/, checked 2026-10-05). Zinn® Chat: Premium. - AI answers from your content — Tidio: {name}, from {price} a month (source: Tidio — Pricing, https://www.tidio.com/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — Tidio: Plan and conversations (source: Tidio — Pricing, https://www.tidio.com/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and Crisp - Free plan — Crisp: Yes, {count} team members (source: Crisp — Pricing, https://crisp.chat/en/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — Crisp: {name}, {price} a month (source: Crisp — Pricing, https://crisp.chat/en/pricing/, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - AI answers from your content — Crisp: AI credits included from {name} (source: Crisp — Pricing, https://crisp.chat/en/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — Crisp: Plan, plus {price} per extra team member (source: Crisp — Pricing, https://crisp.chat/en/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and Intercom - Free plan — Intercom: No — a {days}-day trial (source: Intercom — Pricing, https://www.intercom.com/pricing, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — Intercom: {name}, {price} per team member a month, billed yearly (source: Intercom — Pricing, https://www.intercom.com/pricing, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - AI answers from your content — Intercom: {name}, from {price} per resolved conversation (source: Intercom — Pricing, https://www.intercom.com/pricing, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — Intercom: Team member, plus AI outcomes (source: Intercom — Pricing, https://www.intercom.com/pricing, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and LiveChat - Free plan — LiveChat: No — a {days}-day trial (source: LiveChat — Pricing, https://www.livechat.com/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — LiveChat: {name}, {price} per team member a month, billed yearly (source: LiveChat — Pricing, https://www.livechat.com/pricing/, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - AI answers from your content — LiveChat: {name} assistant on every plan (source: LiveChat — Pricing, https://www.livechat.com/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — LiveChat: Team member (source: LiveChat — Pricing, https://www.livechat.com/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and Zendesk - Free plan — Zendesk: No — a {days}-day trial (source: Zendesk — Pricing, https://www.zendesk.com/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — Zendesk: {name}, {price} per team member a month, billed yearly (source: Zendesk — Pricing, https://www.zendesk.com/pricing/, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - AI answers from your content — Zendesk: {name}: some included per agent, then from {price} each (source: Zendesk — Pricing, https://www.zendesk.com/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — Zendesk: Team member, plus AI outcomes (source: Zendesk — Pricing, https://www.zendesk.com/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ### Zinn® Chat and Freshdesk - Free plan — Freshdesk: No — a {days}-day trial (source: Freshdesk Omni — Pricing, https://www.freshworks.com/freshdesk/omni/pricing/, checked 2026-10-05). Zinn® Chat: Yes, with 100 assistant replies a month. - First paid price — Freshdesk: {name}, {price} per team member a month, billed yearly (source: Freshdesk Omni — Pricing, https://www.freshworks.com/freshdesk/omni/pricing/, checked 2026-10-05). Zinn® Chat: Premium, $19 a month per site. - AI answers from your content — Freshdesk: {count} {name} sessions included, then {price} per {per} more (source: Freshdesk Omni — Pricing, https://www.freshworks.com/freshdesk/omni/pricing/, checked 2026-10-05). Zinn® Chat: AI chat agent, $29 a month per site. - Priced by — Freshdesk: Team member (source: Freshdesk Omni — Pricing, https://www.freshworks.com/freshdesk/omni/pricing/, checked 2026-10-05). Zinn® Chat: Site — however many people answer. ## Hosting Every Zinn Digital® hosting plan runs on our own servers with a CDN, DNS, TLS and daily backups included. This product is part of that platform.