---
title: "Live chat use cases — Zinn® Chat"
description: "How online shops, WordPress sites, agencies and small businesses use Zinn® Chat and its AI chat agent to answer visitors and turn questions into customers."
url: "https://zinnchat.com/live-chat-use-cases"
lang: "en"
dir: "ltr"
---

# Live chat use cases

How online shops, WordPress sites, agencies and small businesses use Zinn® Chat and its AI chat agent to answer visitors and turn questions into customers.

![The Zinn® Chat inbox: conversations beside the one that is open, with the page the visitor was on](https://zinnchat.com/shots/inbox-en.webp)

The same chat box, set up for the way different websites actually get questions.

- [**Live chat for WordPress**
  Add live chat and an AI chatbot to a WordPress site with the Zinn® Chat plugin: paste a key, tick a box, and answer visitors from your dashboard.](https://zinnchat.com/live-chat-use-cases/live-chat-for-wordpress)
- [**Live chat for online shops**
  Answer shoppers' questions about delivery, sizes and returns while they are still on the product page, with an AI chatbot that hands orders and payment questions to a person.](https://zinnchat.com/live-chat-use-cases/live-chat-for-online-shops)
- [**Live chat for agencies and client sites**
  Run a chat on every client site from one account: per-site settings, settings copied between sites, and one inbox, with the free plugin already installed on WordPress sites you host with Zinn Digital®.](https://zinnchat.com/live-chat-use-cases/live-chat-for-agencies)
- [**Live chat for small businesses**
  A free live chat for a small business website that answers straight away, emails you what you miss, and costs nothing until you need more.](https://zinnchat.com/live-chat-use-cases/live-chat-for-small-businesses)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)