---
title: "WooCommerce: the Support tab and order questions — Zinn® Chat"
description: "A Support tab in My Account, tickets about an order, and the assistant answering where is my order."
url: "https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions"
lang: "en"
dir: "ltr"
---

# WooCommerce: the Support tab and order questions

A Support tab in My Account, tickets about an order, and the assistant answering where is my order.

With WooCommerce active, Zinn® Chat adds three things for shoppers.

1. ## A Support tab in My Account

   Customers see their requests and open a new one from their account. The form lets them choose the order it is about.
2. ## Where is my order?

   For a signed-in customer the assistant answers from their own orders: status and tracking number. It never sees anyone else's orders.
3. ## Products in the answers

   Products, variations, prices, stock, shipping zones and payment methods are part of what the assistant reads, so it answers product questions with a link to the product.

Switch each part off in Settings, Tickets and email, and Settings, Site index.

## Related guides

- [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress)
- [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress)
- [Answer live chats in WordPress](https://zinnchat.com/kb/answer-live-chats-in-wordpress)
- [Support tickets, the support page and ticket emails](https://zinnchat.com/kb/support-tickets-in-wordpress)
- [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders)
- [Privacy, consent and spam protection](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)