---
title: "Support tickets, the support page and ticket emails — Zinn® Chat"
description: "Create the support page, answer tickets in wp-admin, and how customers follow their request."
url: "https://zinnchat.com/kb/support-tickets-in-wordpress"
lang: "en"
dir: "ltr"
---

# Support tickets, the support page and ticket emails

Create the support page, answer tickets in wp-admin, and how customers follow their request.

Tickets come from the support page, from the chat and from the WooCommerce account area, and are answered in wp-admin.

1. ## Create the support page

   The Setup checklist creates a Support page with the \[zinn_chat_support\] shortcode. Add it to your menu from Appearance, Menus, where Zinn® Chat has its own menu items. The form works without JavaScript.

   ![The support page on the site, with the submit-a-ticket form](https://zinnchat.com/shots/wp-support-page-en.webp)
2. ## What the customer gets

   An email confirming the request, with a private link to follow it. Signed-in customers see all their requests on the support page and in their account.
3. ## Answer in wp-admin

   Open Zinn® Chat, Tickets. Filter by status, search by subject, email or number, and open a ticket to reply. Choose what happens after your reply: waiting for the customer, solved or kept open. Set the priority and who it is assigned to on the right.

   ![The ticket list in wp-admin](https://zinnchat.com/shots/wp-tickets-en.webp)
4. ## Replies both ways

   Your reply is emailed to the customer with the private link. When they reply, the ticket opens again and you are emailed.
5. ## Links that do not expire on the customer

   A private link works for the number of days set in Settings, Tickets and email after the last message. After that the page offers to email a fresh link to the address on the ticket.

Emails go through your site's own mail setup, so an SMTP plugin you already use sends them.

## Related guides

- [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress)
- [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress)
- [Answer live chats in WordPress](https://zinnchat.com/kb/answer-live-chats-in-wordpress)
- [WooCommerce: the Support tab and order questions](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions)
- [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders)
- [Privacy, consent and spam protection](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)