---
title: "Saved replies, suggested replies and summaries — Zinn® Chat"
description: "Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread."
url: "https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies"
lang: "en"
dir: "ltr"
---

# Saved replies, suggested replies and summaries

Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread.

Three tools sit above every chat and ticket reply box.

This guide is about Zinn® Chat Pro. Every Pro plan starts with a free trial.

1. ## Create saved replies

   Open Zinn® Chat, Saved replies. Give each a title, an optional shortcut and the text. {name}, {first_name}, {agent}, {site} and {ticket} are filled in when it is used.

   ![The Saved replies screen](https://zinnchat.com/shots/wp-canned-en.webp)
2. ## Use them

   Choose Saved replies above the reply box and search, or type / and the shortcut followed by a space, for example /refund.

   ![A ticket with the Saved replies picker open](https://zinnchat.com/shots/wp-ticket-saved-replies-en.webp)
3. ## Suggest a reply

   Suggest a reply drafts an answer from the conversation, your site's pages and your saved replies, in the customer's language. Check it and send it. Where a fact is missing it writes \[CHECK\].
4. ## Summarise a thread

   On a ticket, Summarise writes a few lines on what the customer needs and what is still open, for whoever takes it over.

Link an article, beside Saved replies, inserts a link to a knowledge base article in one click.

[Try Pro free](https://checkout.freemius.com/plugin/40436/plan/69751/) [Get the free plugin](https://zinndigital.com/wordpress-plugins/zinn-chat) [Live demo](https://zinnchat.com/live-demo)

## Related guides

- [Start Zinn® Chat Pro](https://zinnchat.com/kb/start-the-pro-help-desk-plugin)
- [Add support agents, departments and the phone app](https://zinnchat.com/kb/add-support-agents-and-the-phone-app)
- [Business hours and SLA targets](https://zinnchat.com/kb/business-hours-and-sla-targets)
- [Let customers reply to tickets by email](https://zinnchat.com/kb/reply-to-support-tickets-by-email)
- [Slack, Teams, Telegram, push and webhooks](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks)
- [AI persona, hand-off rules, triage and extra sources](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage)
- [Find and fill knowledge gaps](https://zinnchat.com/kb/find-and-fill-knowledge-gaps)
- [Build a knowledge base in WordPress](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress)
- [Import an existing knowledge base](https://zinnchat.com/kb/import-an-existing-knowledge-base)
- [Proactive chat messages](https://zinnchat.com/kb/proactive-chat-messages)
- [Help desk reports and customer ratings](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings)
- [White-label the help desk](https://zinnchat.com/kb/white-label-the-help-desk)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)