---
title: "Import an existing knowledge base — Zinn® Chat"
description: "Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses."
url: "https://zinnchat.com/kb/import-an-existing-knowledge-base"
lang: "en"
dir: "ltr"
---

# Import an existing knowledge base

Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses.

The import copies; your old knowledge base is left as it is unless you ask otherwise.

This guide is about Zinn® Chat Pro. Every Pro plan starts with a free trial.

1. ## Choose the source

   Open Zinn® Chat, KB import. Sources found on the site are listed with their number of articles. You can also choose any post type with its categories, or the pages under a page.

   ![The knowledge base import screen](https://zinnchat.com/shots/wp-kb-import-en.webp)
2. ## Import

   The category tree, the order, the slugs, the content and page builder data are kept. Large imports continue in the background. Running it again updates instead of duplicating.
3. ## Redirects

   Every old article address redirects to the new article with a permanent redirect. Tick the option to set the originals to draft once you are happy.

Imported articles are read by the assistant at once.

[Try Pro free](https://checkout.freemius.com/plugin/40436/plan/69751/) [Get the free plugin](https://zinndigital.com/wordpress-plugins/zinn-chat) [Live demo](https://zinnchat.com/live-demo)

## Related guides

- [Start Zinn® Chat Pro](https://zinnchat.com/kb/start-the-pro-help-desk-plugin)
- [Add support agents, departments and the phone app](https://zinnchat.com/kb/add-support-agents-and-the-phone-app)
- [Saved replies, suggested replies and summaries](https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies)
- [Business hours and SLA targets](https://zinnchat.com/kb/business-hours-and-sla-targets)
- [Let customers reply to tickets by email](https://zinnchat.com/kb/reply-to-support-tickets-by-email)
- [Slack, Teams, Telegram, push and webhooks](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks)
- [AI persona, hand-off rules, triage and extra sources](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage)
- [Find and fill knowledge gaps](https://zinnchat.com/kb/find-and-fill-knowledge-gaps)
- [Build a knowledge base in WordPress](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress)
- [Proactive chat messages](https://zinnchat.com/kb/proactive-chat-messages)
- [Help desk reports and customer ratings](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings)
- [White-label the help desk](https://zinnchat.com/kb/white-label-the-help-desk)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)