---
title: "Find and fill knowledge gaps — Zinn® Chat"
description: "See the questions your site could not answer and turn them into help articles in one click."
url: "https://zinnchat.com/kb/find-and-fill-knowledge-gaps"
lang: "en"
dir: "ltr"
---

# Find and fill knowledge gaps

See the questions your site could not answer and turn them into help articles in one click.

A question lands in the report when the assistant could not answer it from your site, or when a visitor rated its answer, or an article, not helpful.

This guide is about Zinn® Chat Pro. Every Pro plan starts with a free trial.

1. ## Open the report

   Open Zinn® Chat, Knowledge gaps. The same question asked in different words counts as one, most asked first, with a link to the chat it came from.

   ![The Knowledge gaps report](https://zinnchat.com/shots/wp-gaps-en.webp)
2. ## Draft an answer

   Tick one or more questions and choose Draft a KB article from the selected. The AI writes a draft from the questions and your pages, marks anything it could not know with \[FILL IN\], and removes personal details.
3. ## Publish

   Check the draft and publish it. The assistant uses it at once and the questions move to Answered.

You can also write an article straight from a solved ticket, from the ticket screen.

[Try Pro free](https://checkout.freemius.com/plugin/40436/plan/69751/) [Get the free plugin](https://zinndigital.com/wordpress-plugins/zinn-chat) [Live demo](https://zinnchat.com/live-demo)

## Related guides

- [Start Zinn® Chat Pro](https://zinnchat.com/kb/start-the-pro-help-desk-plugin)
- [Add support agents, departments and the phone app](https://zinnchat.com/kb/add-support-agents-and-the-phone-app)
- [Saved replies, suggested replies and summaries](https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies)
- [Business hours and SLA targets](https://zinnchat.com/kb/business-hours-and-sla-targets)
- [Let customers reply to tickets by email](https://zinnchat.com/kb/reply-to-support-tickets-by-email)
- [Slack, Teams, Telegram, push and webhooks](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks)
- [AI persona, hand-off rules, triage and extra sources](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage)
- [Build a knowledge base in WordPress](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress)
- [Import an existing knowledge base](https://zinnchat.com/kb/import-an-existing-knowledge-base)
- [Proactive chat messages](https://zinnchat.com/kb/proactive-chat-messages)
- [Help desk reports and customer ratings](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings)
- [White-label the help desk](https://zinnchat.com/kb/white-label-the-help-desk)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)