---
title: "Privacy, consent and spam protection — Zinn® Chat"
description: "Consent before a chat, what is stored, retention, personal data requests, and the spam limits."
url: "https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection"
lang: "en"
dir: "ltr"
---

# Privacy, consent and spam protection

Consent before a chat, what is stored, retention, personal data requests, and the spam limits.

Zinn® Chat keeps chats and tickets in your own database and gives you the tools to meet privacy law.

1. ## Ask for consent

   In Settings, Privacy and spam, visitors can be asked to agree before a chat or ticket, with your own text and a link to your privacy policy.

   ![The Privacy and spam settings](https://zinnchat.com/shots/wp-settings-privacy-en.webp)
2. ## Keep only what you need

   Delete finished chats and tickets after a number of days, and store only a coded form of visitors' IP addresses, enough for spam limits.
3. ## Export and erase

   WordPress's own Export and Erase Personal Data tools include chats and tickets.
4. ## Stop spam

   Set limits on messages per hour, chats and tickets per day and message length, and block IP addresses, emails, domains or words. A hidden field stops simple bots.

The limits also protect your AI bill: every visitor message is a request to your AI provider.

## Related guides

- [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress)
- [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress)
- [Answer live chats in WordPress](https://zinnchat.com/kb/answer-live-chats-in-wordpress)
- [Support tickets, the support page and ticket emails](https://zinnchat.com/kb/support-tickets-in-wordpress)
- [WooCommerce: the Support tab and order questions](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions)
- [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)