---
title: "Chat privacy and visitor data — Zinn® Chat"
description: "What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept."
url: "https://zinnchat.com/kb/chat-privacy-and-visitor-data"
lang: "en"
dir: "ltr"
---

# Chat privacy and visitor data

What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept.

The chat keeps what a conversation needs and nothing more.

1. ## What is kept

   The messages, the page and page title the visitor was on, where they came from, their browser language and browser, and any name or email address they choose to give.
2. ## What is not

   No IP address and no fingerprint. The visitor's country comes from the network edge and is not stored as an address.
3. ## In the visitor's browser

   Only the conversation's reference is kept, in local storage, so a page refresh keeps the thread. No cookies are set.
4. ## How long

   On Free, conversations are deleted after 30 days. On Premium, they are kept for as long as your account is open.

Mention the chat in your own privacy notice, as you would any tool that receives messages from your visitors.

[Open Live chat in your dashboard](https://app.zinndigital.com/live-chat)

## Related guides

- [Plans, limits and Premium](https://zinnchat.com/kb/chat-plans-limits-and-premium)
- [Chat widget troubleshooting](https://zinnchat.com/kb/chat-widget-troubleshooting)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)