---
title: "Plans, limits and Premium — Zinn® Chat"
description: "What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting."
url: "https://zinnchat.com/kb/chat-plans-limits-and-premium"
lang: "en"
dir: "ltr"
---

# Plans, limits and Premium

What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting.

Chat is priced per site. Here is what changes between Free and Premium, and what happens at each limit.

1. ## Assistant replies

   Free includes 100 assistant replies a month and Premium 5,000. When they run out, new questions go to you instead; nothing breaks for the visitor.
2. ## Conversation history

   Free keeps conversations for 30 days. Premium keeps them for as long as your account is open.
3. ## On Zinn Digital® hosting

   Every WordPress site we host comes with the free Zinn® Chat plugin installed. Premium is not included with hosting: upgrade a chat in Live chat settings, exactly as on any other website.
4. ## Upgrade a single site

   Without hosting, choose “Upgrade this site” in Live chat settings to make that one chat Premium.

The AI chat agent is a separate product with its own monthly allowance and is not included with hosting.

[Open Live chat in your dashboard](https://app.zinndigital.com/live-chat)

![Putting the chat on a site: the chat key, the one-line script and the Premium panel](https://zinnchat.com/shots/install-en.webp)

## Related guides

- [Chat privacy and visitor data](https://zinnchat.com/kb/chat-privacy-and-visitor-data)
- [Chat widget troubleshooting](https://zinnchat.com/kb/chat-widget-troubleshooting)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)