---
title: "Opening hours and missed-chat emails — Zinn® Chat"
description: "Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed."
url: "https://zinnchat.com/kb/chat-opening-hours-and-missed-chat-emails"
lang: "en"
dir: "ltr"
---

# Opening hours and missed-chat emails

Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed.

Two settings make sure no visitor waits for nothing: an email address for missed conversations, and — on Premium — opening hours.

1. ## Choose where missed chats go

   In Live chat → Settings, enter an address under “Email missed conversations to”. A conversation with no reply after 5 minutes is sent there once, with up to 20 of its messages.
2. ## Set opening hours (Premium)

   Under “When somebody is here”, tick “Use opening hours”, choose your time zone and set when you open and close.
3. ## What visitors see when you are closed

   Outside your hours visitors are asked for an email address, so you can reply when you are back.

If you send email from your own verified domain with Zinn Digital®, missed-chat emails come from that domain.

[Open Live chat in your dashboard](https://app.zinndigital.com/live-chat)

![Opening hours in Zinn® Chat settings: a time zone and a switch and times for each day](https://zinnchat.com/shots/hours-en.webp)

## Related guides

- [Answer conversations in the inbox](https://zinnchat.com/kb/answer-chat-conversations-in-the-inbox)
- [Copy chat settings between sites](https://zinnchat.com/kb/copy-chat-settings-between-sites)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)