---
title: "Answer live chats in WordPress — Zinn® Chat"
description: "How visitors reach a person, how to answer several chats at once, and how to work from a phone."
url: "https://zinnchat.com/kb/answer-live-chats-in-wordpress"
lang: "en"
dir: "ltr"
---

# Answer live chats in WordPress

How visitors reach a person, how to answer several chats at once, and how to work from a phone.

Talk to a person is offered to visitors only while someone has the inbox open and is not set to away.

1. ## Open the inbox

   Open Zinn® Chat, Inbox. Visitors waiting for a person come first, with how long they have waited. Desktop alerts and a sound tell you when someone new is waiting.
2. ## Take a chat

   Open a chat and press Take this chat, or just reply. The assistant steps back. Each open chat is a tab that keeps its own draft, and on a wide screen up to three sit side by side. Alt and a number switches between them.

   ![The inbox in WordPress with chats open side by side](https://zinnchat.com/shots/wp-inbox-en.webp)
3. ## Hand it back, end it or make it a ticket

   Back to the assistant returns the visitor to the AI. Make a ticket turns the chat into a ticket answered by email. End chat closes it. Tick Internal note to write something only the team sees.
4. ## Answer from a phone

   On a phone or tablet the inbox shows the list, then one chat full screen with a back button. Focus mode hides the rest of wp-admin on any screen.

When nobody takes a waiting chat within the time set in Settings, Tickets and email, the team is emailed.

## Related guides

- [Install Zinn® Chat on WordPress and switch it on](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress)
- [Set up the AI assistant and teach it your site](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress)
- [Support tickets, the support page and ticket emails](https://zinnchat.com/kb/support-tickets-in-wordpress)
- [WooCommerce: the Support tab and order questions](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions)
- [Chat and support elements for blocks and page builders](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders)
- [Privacy, consent and spam protection](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection)
- [Zinn® Chat shortcodes: every shortcode and attribute](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference)

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)