--- title: "Guides — Zinn® Chat" description: "How to set it up, how it works, and how to get the most out of it." url: "https://zinnchat.com/kb" lang: "en" dir: "ltr" --- Zinn® Chat # Guides How to set it up, how it works, and how to get the most out of it. ## Zinn® Chat for WordPress ### The free plugin - [**Install Zinn® Chat on WordPress and switch it on** Install the plugin, follow the Setup checklist, add your AI key and turn the chat on.](https://zinnchat.com/kb/install-the-help-desk-plugin-on-wordpress) - [**Set up the AI assistant and teach it your site** How the assistant reads your site, how to test its answers and see their sources, and how to fix a wrong answer.](https://zinnchat.com/kb/set-up-the-ai-assistant-on-wordpress) - [**Answer live chats in WordPress** How visitors reach a person, how to answer several chats at once, and how to work from a phone.](https://zinnchat.com/kb/answer-live-chats-in-wordpress) - [**Support tickets, the support page and ticket emails** Create the support page, answer tickets in wp-admin, and how customers follow their request.](https://zinnchat.com/kb/support-tickets-in-wordpress) - [**WooCommerce: the Support tab and order questions** A Support tab in My Account, tickets about an order, and the assistant answering where is my order.](https://zinnchat.com/kb/woocommerce-support-tab-and-order-questions) - [**Chat and support elements for blocks and page builders** Add the support page, the ticket form, my requests and a chat button with blocks, Page Builder Sandwich, Elementor, Beaver Builder, Divi or Bricks.](https://zinnchat.com/kb/chat-and-support-blocks-for-page-builders) - [**Privacy, consent and spam protection** Consent before a chat, what is stored, retention, personal data requests, and the spam limits.](https://zinnchat.com/kb/chat-privacy-consent-and-spam-protection) - [**Zinn® Chat shortcodes: every shortcode and attribute** The complete list of Zinn® Chat and knowledge base shortcodes, what each shows, every attribute it accepts, its default, and an example.](https://zinnchat.com/kb/help-desk-plugin-shortcodes-reference) ### Zinn® Chat Pro - [**Start Zinn® Chat Pro** Start the free trial, activate a licence, and choose the right plan.](https://zinnchat.com/kb/start-the-pro-help-desk-plugin) - [**Add support agents, departments and the phone app** Invite colleagues who can answer chats and tickets without reaching the rest of wp-admin, route tickets by department, and install the agent app.](https://zinnchat.com/kb/add-support-agents-and-the-phone-app) - [**Saved replies, suggested replies and summaries** Answer common questions with a shortcut, let the AI draft a reply, and sum up a long thread.](https://zinnchat.com/kb/saved-replies-and-ai-suggested-replies) - [**Business hours and SLA targets** Offer live chat only while you are open, tell visitors when you are back, and track reply and resolution targets.](https://zinnchat.com/kb/business-hours-and-sla-targets) - [**Let customers reply to tickets by email** Connect a mailbox or an email service so that replies to ticket emails land on the ticket.](https://zinnchat.com/kb/reply-to-support-tickets-by-email) - [**Slack, Teams, Telegram, push and webhooks** Tell the team about new tickets, replies, waiting visitors and missed targets wherever they work, and send events to Zapier or your own systems.](https://zinnchat.com/kb/slack-teams-telegram-push-and-webhooks) - [**AI persona, hand-off rules, triage and extra sources** Give the assistant a personality, hand chats to a person on the phrases you choose, let the AI sort new tickets, and have it read other sites too.](https://zinnchat.com/kb/ai-persona-hand-off-rules-and-triage) - [**Find and fill knowledge gaps** See the questions your site could not answer and turn them into help articles in one click.](https://zinnchat.com/kb/find-and-fill-knowledge-gaps) - [**Build a knowledge base in WordPress** Articles and categories, the help centre pages, search in the chat, shortcodes and blocks, and how the KB works with SEO plugins and translation.](https://zinnchat.com/kb/build-a-knowledge-base-in-wordpress) - [**Import an existing knowledge base** Move a knowledge base from BetterDocs, Heroic KB, Echo KB, weDocs, BasePress or any other post type, with redirects from the old addresses.](https://zinnchat.com/kb/import-an-existing-knowledge-base) - [**Proactive chat messages** Start the conversation on the pages that matter, after a delay, on exit intent or at a scroll depth.](https://zinnchat.com/kb/proactive-chat-messages) - [**Help desk reports and customer ratings** Volume, the assistant's share, reply and resolution times, SLAs, satisfaction and each agent's work.](https://zinnchat.com/kb/help-desk-reports-and-customer-ratings) - [**White-label the help desk** Your help desk name in wp-admin and on the agent app, and your logo and footer on every email.](https://zinnchat.com/kb/white-label-the-help-desk) ## Getting started - [**Add live chat to any website** How to add Zinn® Chat to any website with one line of code: turn the chat on, list your web addresses and paste the snippet.](https://zinnchat.com/kb/add-live-chat-to-any-website) - [**Install the WordPress chat plugin** Install the Zinn® Chat WordPress plugin, paste your chat key and show live chat on every page of your WordPress site.](https://zinnchat.com/kb/install-the-wordpress-chat-plugin) - [**Customise how the chat looks** Change the Zinn® Chat widget's colour, corner, team name, greeting and logo, and hide the branding on Premium.](https://zinnchat.com/kb/customise-how-the-chat-looks) ## Answering visitors - [**Answer conversations in the inbox** How to see, answer and close live chat conversations in the Zinn® Chat inbox, and what visitors see while they wait.](https://zinnchat.com/kb/answer-chat-conversations-in-the-inbox) - [**Opening hours and missed-chat emails** Set Zinn® Chat opening hours in your time zone and choose where unanswered conversations are emailed.](https://zinnchat.com/kb/chat-opening-hours-and-missed-chat-emails) - [**Copy chat settings between sites** Copy a Zinn® Chat look, greeting, logo and opening hours to your other sites, or export them to a file and import them.](https://zinnchat.com/kb/copy-chat-settings-between-sites) ## The AI chat agent - [**Set up the AI chat agent** Add the AI chat agent to a site, choose what it reads, and let it answer visitors from your own pages with links to its sources.](https://zinnchat.com/kb/set-up-the-ai-chat-agent) ## Plans, privacy and troubleshooting - [**Plans, limits and Premium** What Zinn® Chat Free and Premium each offer, how assistant reply limits work, and what comes preinstalled with Zinn Digital® hosting.](https://zinnchat.com/kb/chat-plans-limits-and-premium) - [**Chat privacy and visitor data** What Zinn® Chat stores about website visitors, what it does not, and how long conversations are kept.](https://zinnchat.com/kb/chat-privacy-and-visitor-data) - [**Chat widget troubleshooting** Fix the common reasons a Zinn® Chat widget does not appear, does not answer, or does not email missed conversations.](https://zinnchat.com/kb/chat-widget-troubleshooting)