---
title: "Zinn® Chat vs Tidio — Zinn® Chat"
description: "Zinn® Chat compared with Tidio: free plan limits, paid plan prices, Lyro AI pricing and branding, with sources."
url: "https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tidio"
lang: "en"
dir: "ltr"
---

Compare live chat tools

# Zinn® Chat vs Tidio

Zinn® Chat compared with Tidio: free plan limits, paid plan prices, Lyro AI pricing and branding, with sources.

- Competitor details checked on October 5, 2026
- Public pages cited: **1**

![The Zinn® Chat inbox: conversations beside the one that is open, with the page the visitor was on](https://zinnchat.com/shots/inbox-en.webp)

Tidio sells plans with conversation limits and adds its Lyro AI separately; Zinn® Chat is priced per site, with the AI chat agent as a flat monthly add-on.

## The short answer

Tidio's free plan stops at 50 billable conversations a month, and its Lyro AI is a separate plan. Zinn® Chat has no conversation cap on the free chat, and its AI chat agent is one flat monthly price per site.

Zinn® Chat — Tidio

|  | Zinn® Chat | Tidio |
| --- | --- | --- |
| Free plan | Yes, with 100 assistant replies a month | Yes, 50 billable conversations a month \[1\] |
| First paid price | Premium, $19 a month per site | Starter, $24.17 a month, billed yearly \[1\] |
| Remove branding | Premium | Add-on, $16.67 a month, billed yearly \[1\] |
| AI answers from your content | AI chat agent, $29 a month per site | Lyro AI, from $32.50 a month \[1\] |
| Priced by | Site — however many people answer | Plan and conversations \[1\] |

### Sources

1. [Tidio — Pricing](https://www.tidio.com/pricing/) 2026-10-05

## Why websites choose Zinn® Chat over Tidio

No monthly conversation limit on the free chat box and inbox.

The AI agent is a flat $29 a month per site, not priced by how many conversations it handles.

On WordPress, the free plugin sets it up in a minute — and it comes installed on our hosting.

## When the other tool may suit you better

Tidio includes flows and email marketing tools in the same product, which Zinn® Chat does not.

## How to switch from Tidio in three steps

1. ### Add Zinn® Chat to your site

   Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
2. ### Remove the Tidio widget

   Take the Tidio snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
3. ### Let the AI learn your site

   If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.

[Start free](https://app.zinndigital.com/signup?product=live-chat&utm_source=zinnchat.com&utm_medium=product-site&utm_campaign=zinnchat-compare-tidio&ui_locales=en)

## Questions about switching from Tidio

**Is Zinn® Chat really free compared with Tidio?**

Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.

**Can I bring my old Tidio conversations with me?**

No — past conversations stay in Tidio. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Tidio open until the old ones are closed.

**Will Zinn® Chat slow my site down?**

It is about 9 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.

## More live chat comparisons

- [Zinn® Chat vs tawk.to](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tawk-to)
- [Zinn® Chat vs Crisp](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-crisp)
- [Zinn® Chat vs Intercom](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-intercom)
- [Zinn® Chat vs LiveChat](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-livechat)
- [Zinn® Chat vs Zendesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-zendesk)
- [Zinn® Chat vs Freshdesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-freshdesk)

Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)