---
title: "Zinn® Chat vs Freshdesk — Zinn® Chat"
description: "Zinn® Chat compared with Freshdesk Omni (Freshchat): per-agent prices, the free trial and Freddy AI sessions, with sources."
url: "https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-freshdesk"
lang: "en"
dir: "ltr"
---

Compare live chat tools

# Zinn® Chat vs Freshdesk

Zinn® Chat compared with Freshdesk Omni (Freshchat): per-agent prices, the free trial and Freddy AI sessions, with sources.

- Competitor details checked on October 5, 2026
- Public pages cited: **1**

![The Zinn® Chat inbox: conversations beside the one that is open, with the page the visitor was on](https://zinnchat.com/shots/inbox-en.webp)

Freshdesk Omni is an omnichannel help desk priced per agent, with Freddy AI sessions counted; Zinn® Chat is a website chat with a free plan and a flat price per site.

## The short answer

Freshdesk Omni is a paid help desk priced per agent after a 14-day trial. Zinn® Chat is a free website chat with Premium and an AI agent at flat prices per site.

Zinn® Chat — Freshdesk

|  | Zinn® Chat | Freshdesk |
| --- | --- | --- |
| Free plan | Yes, with 100 assistant replies a month | No — a 14-day trial \[1\] |
| First paid price | Premium, $19 a month per site | Growth, $29 per team member a month, billed yearly \[1\] |
| AI answers from your content | AI chat agent, $29 a month per site | 500 Freddy AI Agent sessions included, then $49 per 100 more \[1\] |
| Priced by | Site — however many people answer | Team member \[1\] |

### Sources

1. [Freshdesk Omni — Pricing](https://www.freshworks.com/freshdesk/omni/pricing/) 2026-10-05

## Why websites choose Zinn® Chat over Freshdesk

A free plan you can keep, with no trial that ends.

Flat prices per site, not per agent or per AI session.

A light chat box that waits for your page to load first, so your site stays fast.

## When the other tool may suit you better

Freshdesk combines tickets, email, phone and messaging channels for bigger support teams, which Zinn® Chat does not.

## How to switch from Freshdesk in three steps

1. ### Add Zinn® Chat to your site

   Create a free account and paste one line of script before the closing body tag — or, on WordPress, install the free plugin and tick the box. Set your colour, corner and greeting.
2. ### Remove the Freshdesk widget

   Take the Freshdesk snippet or plugin off the same pages, so visitors only ever see one chat box. Your missed-chat emails start working straight away.
3. ### Let the AI learn your site

   If you want instant answers, add the AI chat agent: it reads your pages and answers from them, and hands over to a person when it does not know.

[Start free](https://app.zinndigital.com/signup?product=live-chat&utm_source=zinnchat.com&utm_medium=product-site&utm_campaign=zinnchat-compare-freshdesk&ui_locales=en)

## Questions about switching from Freshdesk

**Is Zinn® Chat really free compared with Freshdesk?**

Yes. The chat box, the inbox, missed-chat emails and your own colours and greeting are free, with 100 assistant replies a month. Premium is $19 a month per site, however many people on your team answer.

**Can I bring my old Freshdesk conversations with me?**

No — past conversations stay in Freshdesk. New conversations start in your Zinn® Chat inbox the moment the new chat box is live, so keep Freshdesk open until the old ones are closed.

**Will Zinn® Chat slow my site down?**

It is about 9 KB compressed and waits until your page is ready before it loads, so it does not delay what visitors see first.

## More live chat comparisons

- [Zinn® Chat vs tawk.to](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tawk-to)
- [Zinn® Chat vs Tidio](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-tidio)
- [Zinn® Chat vs Crisp](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-crisp)
- [Zinn® Chat vs Intercom](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-intercom)
- [Zinn® Chat vs LiveChat](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-livechat)
- [Zinn® Chat vs Zendesk](https://zinnchat.com/compare-live-chat-tools/zinn-chat-vs-zendesk)

Competitor figures were read from each company's own pricing page on the date shown. Prices change — check the linked page before you decide.

Included with Zinn Digital® hosting

## Already installed on every WordPress site we host

The free Zinn® Chat plugin comes installed and activated on every WordPress site we host on our own servers, so a chat is one switch away. Premium is an upgrade, per site, when you need more.

[See hosting plans](https://zinndigital.com/hosting)